Error: The error code is 2503
Description While attempting to install LT1, the installer application throws the following error: Error: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503. Cause This error is caused by the Windows User not having the correct permissions assigned to the Windows […]
Update Logos in LT3Raptor & StoneTags
Description Logos used on shop sheets and in StonTags can be customized with a company’s unique designs. User Permissions A user must have admin permissions to update company logos. × Dismiss this alert. Update Company Logos Navigate to https://lpicloud.com/ Enter the username and password of an admin in the organization > Login Click Profile Click the […]
Perform a Windows In-Place Upgrade
Performing a clean install of Windows OS will resolve most issues encountered. However, it is a destructive action as it completely removes everything from the device and installs a factory build of Windows. An advantage of doing an in-place upgrade will usually allow all accounts, settings, and programs to remain intact. The first step to […]
Enabling alternate language
Description LT3Raptor has been translated into multiple languages to improve usability and adoption for users in all countries LPI supports. If LT3Raptor is already installed and is unable to refresh with alternative languages, LT3Raptor must be uninstalled and reinstalled. Install Windows Language Pack Click Start > Settings Click Time & language Click Language & region […]
LT3Raptor Performance Issues
Description While loading and using LT3Raptor, the application has slow performance. Cause If LT3Raptor is showing signs of slow performance, there are a couple of reasons this could be occuring. LT3Raptor is syncingThe first time running LT3Raptor, the application will sync past jobs (default 15 days) into the local database on the device. While syncing, […]
LT3 Crashes while loading
Description While loading LT3Raptor, the application will close before getting to the home screen. Cause This issue is related to a faulty database Resolution To resolve this issue, In File Explorer, navigate to: C:UsersUSERNAMEAppDataLocalPackagesc9769af5-82f6-477d-bba2-6c296de89f6c_9pbmgk3ye29w4LocalState Rename Database to Database.backup Open LT3Raptor
Surface Pro 7 crashing while using the camera
Description When using the camera or trying to save a job in LT1 immediately after using the camera, the Microsoft Surface Pro 7 crashes resulting in a BSOD/Stop Error (https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors). LPI has seen Surface Pro 7 tablets with no modifications from LPI and without any LPI-related software installed exhibit this behavior. Not all Surface Pro […]
Load Labels in the Epson C4000 Printer Driver
Description Instructions for loading labels into the Epson C4000 label printer used with StoneTag. Load Labels in the Epson C4000 Printer Driver Turn the printer on. Open the front label door. Raise the blue lock lever of the roller guides. Slide the roller guides outwards as far as they go. Lower the lock lever of […]
Install the Epson C4000 and C3500 Printer Driver
Description Instructions for setting up the Epson C4000 and C3500 label printer and configuring it to be used with StoneTag. Install the Epson C4000 and C3500 Printer Driver Insert the USB cable into the printer and into the PC that will control it. Download the Epson C4000 or C3500 printer driver installation and settings files below. C4000 […]
Set up and configure the Epson C4000 & C3500 Label Printer
Description Instructions for setting up the Epson C4000 and C3500 label printer and configuring it to be used with StoneTag. Set up the Epson C4000 Label Printer Unpack the printer and ensure all components are included. Printer 4 ink cartridges Label roll AC Adapter AC Cable USB cable (USB-A to USB-B) Installation CD/DVD Printer manual […]
