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Surface Pro 7 crashing while using the camera


When using the camera or trying to save a job in LT1  immediately after using the camera, the Microsoft Surface Pro 7 crashes resulting in a BSOD/Stop Error (https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors).

LPI has seen Surface Pro 7 tablets with no modifications from LPI and without any LPI-related software installed exhibit this behavior. Not all Surface Pro 7’s have exhibited this issue but the ones that do, experience it in both the LT application as well as any other program that uses the tablet’s camera.


This behavior is related to a firmware and driver combability issue on the tablet hardware itself. Firmware resides directly on the hardware and with a recent update that was released by Microsoft, this bug was introduced.


At this time, there are no fixes. Due to the nature of the bug, LPI is unable to correct the issue. Microsoft does not provide access to this level of code to third-party developers.

We have found a solution that has shown positive results on many tablets we have tested in house as well as customers we have tested with. Please follow the steps below to implement the solution. We would appreciate feedback letting us know of your experience with this, good or bad. 

  1. Right-click (click and hold) on Start Device Manager
  2. Click the> next to Camera
  3. Double-click on Intel(R) AVStream Camera
  4. Click the Driver tab
  5. Click Update Driver
  6. Click Browse my computer for drivers
  7. Click Let me pick from a list of available drivers on my computer
  8. Select the driver with a date prior to 11/1/2020
  9. Click Next
  10. Click Close
  11. Click Start Power Restart
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