Windows 10 End of Support and Your Tablet Options
As you may be aware, Windows 10 is no longer receiving security patches from Microsoft, which means devices running this operating system are increasingly vulnerable to security threats. If you’re currently using a Surface Pro 7+ or older tablet, we want to help you understand your options and the benefits of each approach. Our recommendation: […]
Uninstall Windows 11 version 24H2
Microsoft released Windows 11 version 22H4 on December 18, 2024. Since that time, we have seen some tablets unable to maintain a connection with the Laser Templator. This issue relates to a more wide-spread one affecting Bluetooth devices containing Dirac Audio with the cridspapo.dll file. Microsoft has applied a combability hold on devices that may exhibit […]
Error: Value of ‘NaN’ is not valid for ’emSize’.
While attempting to add a drop-in to a job in LT1, the application throws the following error: Error: Error: Value of ‘NaN’ is not valid for ’emSize’.’emSize’ should be greater than – and less than or equal to System.Single.MaxValue.
Parameter name: emSize
Error: The error code is 2503
Description While attempting to install LT1, the installer application throws the following error: Error: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503. Cause This error is caused by the Windows User not having the correct permissions assigned to the Windows […]
Surface Pro 7 crashing while using the camera
Description When using the camera or trying to save a job in LT1 immediately after using the camera, the Microsoft Surface Pro 7 crashes resulting in a BSOD/Stop Error (https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors). LPI has seen Surface Pro 7 tablets with no modifications from LPI and without any LPI-related software installed exhibit this behavior. Not all Surface Pro […]
Error: Error repositioning laser
Error: Error repositioning laser, the distance between points did not match. Please reshoot the last three points
Systemize & JobTracker Integration
Description Instructions for connecting LT1 with Systemize and JobTracker. Note: JobTracker is the legacy application that was replaced with Systemize in 2019. Systemize Job Tracker Systemize With LT1 running, Click Edit > Options > JobTracker/Systemize Enter your Username and Password > OK. In the API URL box enter the web address that is used to log in through the web browser […]
Unable to run multiple LT1 instances
Description When LT1 is open, attempting to open a second instance of the application forces the first instance to close instead of running two instances side-by-side. Cause Two instances of the LT1 application can be run side-by-side. Sometimes, when the machine-settings.txt file becomes corrupted, it will cause the first instance to close before opening the […]
LT-2D3D R4.0 Laser Connection
Instructions for connecting the LT-2D3D R4.0 to a tablet.
Mapped network drives in LT1
Allow LT1 to open and save jobs to mapped network drives.