Description
While sending an email in LT1 with a job attached, the following error appears
The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Authentication Required. Learn more at...
Cause
To keep your account secure, Google (Gmail) and Microsoft (Outlook) prevent all 3rd party apps from logging into their respective email services using a username (email address) and password. App Passwords are required.
Resolution
Google Workspace (Gmail)
Enable 2-Step Verification and create an app password
- Open a browser and navigate to https://gmail.com
- Log into the account
- Click the user icon in the top-right corner of the Gmail account
- Click Manage your Google account
- Click Security
- Scroll down to Signing in to Google
- If 2-Step Verification is already Off, turn it On
- Click 2-Step Verification > Get started
- Follow the on-screen instruction provided by Google
- If 2-Step Verification is On, generate an App Password
- Click App passwords (you may be required to enter your password again)
- Click Select app > Other (Custom name)
- Type Laser Templator
- Click Generate
- Copy and paste the generated password into the Password field in LT1 by clicking Edit > Options > Email
- Verify the user name (email address) is correct
- Click Save
- If 2-Step Verification is already Off, turn it On
Microsoft Office 365/Outlook
- Open a browser and navigate to https://mysignins.microsoft.com/security-info
- Log into the account
- Click + Add method
- Select App password and click Add
- Type Laser Templator and click Next
- Copy and paste the generated password into the Password field in LT1 by clicking Edit > Options > Email
- Verify the user name (email address) is correct
- Click OK.
