What can we help you with?

Allen Datagraph Plotter Only Cuts 1″ Squares

Description

When sending a job to the Allen Datagraph Plotter via AllenCAD, the plotter will only cut 1” squares.

Cause

Allen Datagraph (ADSI) has determined there is a conflict with the latest Windows update from 6/12/24 and their cutter driver. ADSI’s engineering team is actively working on a resolution and hope to have a solution shortly.

Resolution

Allen Datagraph (ADSI) has determined the cause of the issue and has released a patched version of their Cutter Driver that when installed, resolves the issue. The driver can be downloaded here and more information can be found at: https://allendatagraph.com/print-driver-issues-due-windows-update 

ADSI has found a workaround for this issue until a permanent resolution is complete. Uninstalling the conflicting Windows Update on the PC and installing the cutter driver (required on some PCs) should restore functionality.

NOTE: Automatically or manually running Windows Updates after implementing the workaround will result in the same behavior.
NOTE: Windows 11 does not have a 100% success rate at the moment. If it does not work on the PC, a permanent resolution from ADSI will be required.

Last Modified
Last Views

Related Articles